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- All references to "CasaTelecom" below are to CASATELECOM.

By using CasaTelecom, the customer agrees and undertakes:

A. To use the service in accordance with these terms and conditions as may be varied by CasaTelecom either by written notice.

B. Not to contravene the Telecommunications Act 1984 or any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).

C. To indemnify CasaTelecom against all liabilities, claims, damages, losses and expenses arising from any breach of the customer's undertakings.

D. That information requested by Casatelecom for the usage of the service is supplied truthfully, complete and is up to date.

01 - In the event that the CasaTelecom service fails to operate and the customer diverts traffic to another carrier, CasaTelecom will not be responsible for that carrier's charges.

02 - Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.

03 - Disclosure of account details to persons other than the authorised employees of CasaTelecom is entirely at the customer's risk.

04 - The customer shall be liable for all charges and fees arising from the use of the account whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on the part of CasaTelecom.

05 - CasaTelecom will use its reasonable endeavours to provide its service to the customer. CasaTelecom will not be held liable for ANY charges or damages to the customer should the customer be prevented from accessing the CasaTelecom system.

06 - Usage will be charged according to the the rates shown in the current pre-paid CasaTelecom price list, shown in the customers account area. These rates can be subject to change with 1 day notice.

- CasaTelecom rate change announcements will be sent by Email to the customer's known Email address as stated in the account area. The Email will be sent one day before the changes take place.

- CasaTelecom is not liable for damages resulting from Emails which did not reach the customer for whatever reason.

- On demand of it's customers, CasaTelecom will authenticate any given IP address to connect to its SIP server. If the given IP is false or is not uniquely assigned to the customers account by his hosted voip switch provider, CasaTelecom will not be held liable.

07 - Any refunds that are authorised will be refunded in the manner in which the payment was made, at the prevailing exchange rate.CasaTelecom reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.

08 - These terms and conditions also relate directly to other services CasaTelecom may offer.

09 - CasaTelecom reserves the right to close an account with a customer for any reason.

10 - The Customer by continuing to use the service consents to CasaTelecom sharing customer information with any company affiliated to CasaTelecom as CasaTelecom considers necessary for the provision of the service.

11 - CasaTelecom shall have the right to make enquiries as to the credit worthiness of the customer and the customer consents to the disclosure to CasaTelecom by such parties of information relevant for such purpose.

12 - No VAT will be added to your VoIP credit purchases if you are a company outside EU. VAT will only be added to your VoIP credit purchases if you are a EU company.

13 - The customer agrees that CasaTelecom's records are conclusive evidence of the customer's use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorised by the customer and that the customer shall pay any charges arising from such use.

14 - If any term or provision, or portion thereof, of this Agreement shall be invalid or unenforceable, to that extent it shall be deemed omitted or omitted to the extent necessary to render it valid and enforceable, the remainder of the Agreement shall remain unaffected and in full force and effect.

15 - This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements made between the parties whether written or oral. No waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of any provision of this Agreement.

16 - This Agreement may not be assigned in whole or part without the prior written consent of CasaTelecom. Such consent shall not be unreasonably withheld. CasaTelecom may assign this Agreement at any time.

17 - The termination of this Agreement howsoever arising shall not affect such of the provisions hereof as are expressed to operate or have effect thereafter.

18 - Continued use of the CasaTelecom service constitutes acceptance of these terms and conditions.

19 - Payments / Credit -Credit, purchased using any payment method, is valid for an indefinite period of time. There is no limit to the maximum amount of credit per user account. -Unused credit, purchased by Credit Card, can be refunded within 90 days after purchase date by submitting a request at the customer service of the respective CasaTelecom Ltd label. -Upon a duly submitted refund request for credit purchased by Credit Card, CasaTelecom will refund the credit balance, also in the event you terminate your user account.