Give your business a phone assistant that can answer real calls, follow a clear set of instructions and hand the conversation to a person when it needs to.
CasaTelecom puts the AI Phone Agent inside the same telephony platform as your numbers, extensions, IVR and call routing. That matters because the agent is not a chat window sitting beside your phone system. It is part of the call flow.
CasaTelecom puts the AI Phone Agent inside the same telephony platform as your numbers, extensions, IVR and call routing. That matters because the agent is not a chat window sitting beside your phone system. It is part of the call flow.
Your agent can greet callers, understand what they are asking for and use the call rules you configure. If the conversation belongs with a person, it can transfer the caller to an external number, a SIP extension, a ring group, an IVR destination or a conference room.
A good phone conversation often needs more than a prepared answer. The agent can use connected tools to retrieve information and return captured details to your systems. This is useful for appointment handling, customer lookups, order questions and other workflows where the phone call needs context.
Use the same idea for incoming calls and outbound calling workflows. The important part is keeping the conversation connected to your telephony setup instead of treating voice and business data as separate systems.
That is why CasaTelecom keeps calling, routing, AI agents and connected business data in the same platform. You can start with one part and add the others as your workflow grows.
Caller → number → AI → business data → transfer
Yes. The current platform supports transfers to external numbers, SIP phones, ring groups, IVR destinations and conference rooms.
Yes. CasaTelecom supports connected tools for Google Calendar, Google Sheets, SupaBase, NocoDB and MySQL.
The agent follows the instructions and call destinations configured in your account.
Create an account or contact us if you want to discuss a specific phone workflow.