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Transfer to people or phone-system destinations
Use external numbers, local SIP extensions, ring groups, IVR destinations or conference rooms. This gives you a practical bridge between AI conversations and the people already answering calls.
Call routing
Let the AI conversation end in the right place
When a caller needs a person, the handoff should feel like part of the same conversation. CasaTelecom makes the transfer destination part of the AI call flow.
CasaTelecom
Smart Call Transfer
Instead of asking callers to hang up and dial another number, your AI Phone Agent can decide when a transfer is needed and send the call to a destination you have configured.
- Cloud-based call handling
- Works with the wider phone system
- Designed for real business workflows
How it fits
Smart Call Transfer without the jargon
Instead of asking callers to hang up and dial another number, your AI Phone Agent can decide when a transfer is needed and send the call to a destination you have configured.
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Build rules around the reason for the call
A transfer can be part of the instructions you give the agent. Sales calls can reach a sales group, support requests can reach support, and callers asking for a specific person can be sent to that destination.
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Keep the phone system underneath the AI
The transfer feature works with the rest of the platform instead of replacing it. That makes it easier to combine AI, extensions, ring groups and IVR in one call journey.
Built to connect
Phone calls are only useful when they reach the next step.
That is why CasaTelecom keeps calling, routing, AI agents and connected business data in the same platform. You can start with one part and add the others as your workflow grows.
- AI Phone Agents for conversations
- Virtual numbers and IVR for entry points
- SIP/WebRTC phones for your team
- Connected apps and databases for context
Example call flow
Caller → number → AI → business data → transfer
1Customer calls your business number
2AI understands the request
3Tool checks the relevant data
4AI answers or transfers the call
Questions
Common questions
Where can a call be transferred?
External phone numbers, SIP extensions, ring groups, IVR menus and conference rooms are supported destinations.
Does the AI have to transfer every call?
No. Transfer destinations are configured as part of your call flow and instructions.
Explore the platform
Related services
Next step
See how this fits your business.
Create an account or contact us if you want to discuss a specific phone workflow.