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Build an IVR that makes sense to callers

Give people a clear route through your phone system instead of making them guess which number to press or who to call.

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IVR

CasaTelecom's IVR tools are designed for businesses that need structured call routing. You can combine menus with AI agents, extensions, ring groups and fallback destinations.

  • Cloud-based call handling
  • Works with the wider phone system
  • Designed for real business workflows
How it fits

IVR without the jargon

CasaTelecom's IVR tools are designed for businesses that need structured call routing. You can combine menus with AI agents, extensions, ring groups and fallback destinations.

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Multi-level call menus

Build menus that guide callers to departments, information or people. The platform supports keypad input and voice-based interaction.

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Route according to context

Time-of-day rules, caller ID and fallback options can help keep calls moving when the normal destination is unavailable.

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Use IVR with AI instead of choosing one or the other

An IVR can provide a predictable front door while an AI Phone Agent handles conversations where a natural interaction is more useful.

Built to connect

Phone calls are only useful when they reach the next step.

That is why CasaTelecom keeps calling, routing, AI agents and connected business data in the same platform. You can start with one part and add the others as your workflow grows.

  • AI Phone Agents for conversations
  • Virtual numbers and IVR for entry points
  • SIP/WebRTC phones for your team
  • Connected apps and databases for context

Example call flow

Caller → number → AI → business data → transfer

1Customer calls your business number
2AI understands the request
3Tool checks the relevant data
4AI answers or transfers the call
Questions

Common questions

Can an IVR use voice input?

The current service description supports caller input through keypad digits or voice commands.

Can an IVR send a call to an AI agent?

Yes. IVR and AI Phone Agents can be part of the same telephony flow.

Explore the platform

Related services

AI Phone AgentsLearn more →Smart Call TransferLearn more →App & CRM IntegrationsLearn more →International CallsLearn more →
Next step

See how this fits your business.

Create an account or contact us if you want to discuss a specific phone workflow.

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