CasaTelecom
Call analytics

Call analytics, transcripts and recordings in one place

See who is calling right now, read what your AI agent said on any call, and know what your phone lines cost. Live dashboards for today, detailed reports for everything else.

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  • Live calls dashboard
  • Full AI call transcripts
  • CSV exports
Every report

Answers to the questions owners actually ask

Dashboard

Live calls (longest first), the last five minutes, and today’s calls, talk minutes, AI calls and AI minutes.

Calls transcript

Every AI call with its result, the full conversation, a timeline of caller, agent and actions, and downloads.

AI report

Completed calls, transfers, errors and abandoned calls, answer speed, busiest hours and a health table for every tool.

Charts and costs

Calls, minutes, total cost, cost per call, tool runs and run errors, with live refresh and CSV export.

Calls Report

Your latest 500 calls with direction, duration and cost, plus totals for talk time and average call.

General report

Phone calls, AI calls, tool runs and calendar events in one timeline, with a CSV download.

Transcripts

Read any AI call like a chat

Open a call to see the path it took (number, agent, each action, end of call), then the conversation with timestamps. Download the transcript, the data or the recording, or get them by email as soon as the call ends.

  • Filter by period, agent and result
  • Tool actions shown with success and timing
  • Recording, .txt and .json downloads
AI report

Know if your agent is doing a good job

Track how many AI calls finish on their own, how many are transferred, and where things go wrong. The tool executions tab shows every app the agent used, with errors grouped so you can fix the cause.

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Costs

No guessing what your phone lines cost

Charts and costs shows calls and spending by hour, day, week or month, your busiest hours, top callers and top called numbers. Export any of it as CSV for your accountant.

  • Presets from today to the last 90 days, or a custom range
  • Calls, costs, tool runs, errors and calendar exports
FAQ

Reporting questions

Still unsure about something? Ask us directly

Are AI calls recorded?

Yes. Each AI call keeps the conversation, the tool actions with their timing and result, and the recording, which you can download as .wav. The text transcript downloads as .txt and the full data as .json.

Can transcripts be emailed automatically?

Yes. Switch on “Email me call transcripts” on an AI agent and choose who receives them. They are sent after every call.

How far back can I look?

Reports cover ready-made periods (today, yesterday, this or last week, the last 7, 30, 60 or 90 days, this or last month) or any custom range up to a year.

Can I export the data?

Yes. Charts and costs exports calls, costs, tool runs, tools, errors and calendar activity as CSV, and the General report downloads a merged CSV of all activity.

Do I see costs per call?

Yes. The Calls Report lists the cost of every call, and Charts and costs shows total cost and cost per call for any period.

Keep exploring

Works well with

AI Phone Agents

Answer every call with a voice agent that follows your rules.

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Call Queues

Hold callers in line and serve them in order.

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Cloud PBX

A complete business phone system that runs in your browser.

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Set up your first AI phone agent today

Create a free account, pick a number and have a working call flow in an afternoon. If you get stuck, a real person will help.

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