Everything in one view
Numbers, IVR menus, queues, ring groups, announcements, AI agents, apps and tools, SIP phones, outside numbers, conferences and recordings.
Call flow designer
See and change your whole call routing on one map
Numbers, IVR menus, queues, ring groups, AI agents and phones, drawn as one diagram. Drag a line to reroute calls, review the changes, and save. Or start from one of 15 ready-made flows for your type of business.
Call flows
Drag a dot to reroute a call. Nothing changes until you review and save.
New Review & save
Show allWhere it goesWhat leads to it
The Call flows page: every number and where its calls go, including AI agents and the tools they use.
Why a map
Phone systems are easier to understand when you can see them
Settings pages hide how things connect. The map shows it at a glance, and lets you fix it in the same place.
Drag to reroute
Drag a coloured dot to send calls somewhere else, or drop it on empty space to create and connect a new item.
Edit menus in place
Add IVR keys (0 to 9, * and #) right on the diagram and connect them to their destinations.
Focus on one path
Show only what leads to an item, or where it sends calls, and filter by number. Compact, normal or detailed views.
Live view
Turn on Live to see calls moving through the diagram as they happen.
Review before saving
All changes are listed in one review step. Undo, redo or discard at any time. Calls in progress are never cut off.
Flow templates
15 complete call flows, ready in minutes
A template builds everything a type of business needs, already connected: SIP phones for each role, spoken messages generated from text, an AI agent with calendar booking, an IVR menu, and the ring groups, queue, conference or announcements that fit.
- Answer a few questions: business name, hours, address, services, voice
- Edit the greetings, instructions and transfer rules before anything is created
- Watch it build step by step, then connect a number
Flows template
15 ready-made call flows. Answer a few questions, we build the rest.
Search
AllFood and hospitality
Restaurant and takeawayFood and hospitality
Medical or dental clinicHealth and professional
Real estate agencyHealth and professional
Home services and emergency dispatchTrades and services
Support desk with queueSales and support
After-hours answeringOrganisations
Food and hospitality
- Restaurant and takeaway
- Hotel and guest house
Health and professional
- Medical or dental clinic
- Law firm intake
- Real estate agency
Trades and services
- Home services and emergency dispatch
- Auto repair shop and dealership
- Salon, spa and barbershop
Sales and support
- Shop and online store care
- Support desk with queue
- Sales desk with AI qualifier
Organisations
- School and training center
- Small office starter
- After-hours answering with on-call escalation
- Virtual office for remote teams
From template to live line
How a template gets you running
Pick your business type
Fifteen flows grouped by industry, each with a preview of what it will create.
Answer a few questions
Your hours, address, services, the voice, and which phones each role should use.
Check and adjust
Greetings, AI instructions and transfer rules are all editable before you confirm.
Connect a number
Point one of your numbers at the new flow. Calls start arriving right away.
Do my changes go live as soon as I drag something?
No. Changes are kept as a draft. When you are happy, open “Review & save”, check the list of changes and apply them in one go. Calls already in progress are not affected.
Can I break my phone system by accident?
The designer warns you about missing items and about calls that could go round in a circle, and you can undo, redo or discard your draft at any time.
I already have phones and menus. Can I still use a template?
Yes. The template wizard lets you reuse existing SIP phones for each role, or create new ones. You can also connect one of your numbers at the end, or do it later.
Do templates cost anything?
The templates are free. They create items in your account; SIP phones beyond your five free ones and phone numbers are paid as usual, and the wizard asks you to confirm before anything is charged.
Do I need technical knowledge?
No. If you can draw your call routing on a whiteboard, you can build it here. Keyboard shortcuts, alignment tools and a mini map are there for people who like them.
Keep exploring
Works well with
IVR Phone Menus
Press 1 for sales: menus that route callers properly.
Learn moreCall Queues
Hold callers in line and serve them in order.
Learn moreRing Groups
Ring a whole team at once, in order or in turns.
Learn moreAI Phone Agents
Answer every call with a voice agent that follows your rules.
Learn moreDraw your call routing instead of guessing it
Start from a template or a blank map. Your first five SIP phones are free.